Workplace Training Modules

Follows are just of some of the Workplace Training Modules that MRJC offers.

Conflict 101

Conflict is a normal aspect of any healthy relationship, whether at work, at home or out in the community.  After all, two parties can’t be expected to agree on everything, all the time. Learning how to deal with conflict – rather than avoiding it – is crucial. When conflict is mismanaged, it can cause great harm to a relationship.  When handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two parties.

Conflicts within your organization can cost time and money. They can lead to grievances and legal actions, as well as, causing stress and a loss of productivity for employees and management. Organizations perform better when they build skills in communication and conflict resolution and when they engage their staff in processes of change.

MRJC’s Conflict 101 training module will reduce existing and prospective conflict within your organization.

To find out more about MRJC’s Conflict 101 workplace training module, please contact us at 780-423-0896 or Request Training via email.

Team Building

Most workplaces organize staff into teams.  Creating an environment and culture that makes these teams effective can be a real challenge.

MRJC provides training and support for team managers and frontline staff to improve team effectiveness.  Our approach improves colleague, board member and program or service participant relationships. We embrace the collective wisdom in your staff group, and empower team members to be heard and understood by others. MRJC’s team building exercises enhance team communication, conflict resolution and skills in a safe, facilitated setting.

MRJC’s team building modules are tailored to your organization’s needs, and can include the following.

Team Building 101

Helps employees with their team building skills, to define common goals, to understand how each team member would like to work together as a team, and to develop an understanding of behaviours required to enhance team performance.

Communication Styles

Our facilitators guide you through the Kraybill Conflict Style Inventory, a self-assessment tool that helps employees to manage their response to conflict more effectively with others whose communication style may be different than theirs.

Human Smoothie Training

The fruity metaphor is a fun and simple way for employees to understand natural preferences and to learn about their unique natural strengths, weaknesses and how to improve their working relationships (internal and external). It is a tool for discovery, growth and self-development.

Building Relationships

There are benefits to understanding difficult personalities that employees will encounter.  Staff will learn how to overcome barriers in these encounters, how assertive actions impact relationships and they will examine trust as a crucial element and the foundation to all meaningful relationships.

Emotional Intelligence in the Workplace

Greater self-awareness of emotions, and the ability to empathize and understand people's emotional state, will enhance the performance of your staff team.

Leading Effective Teams

What does it takes to lead an effective staff team?  How can your organization can get the best and the most from your staff?  This team building module helps staff to understand leadership roles and styles from a personal and staff team point-of-view.

Skills to Influence

MRJC can arm your staff with their skills and ability to influence other people.  The Skills to Influence team building module will demonstrate practical applications of influence within the work environment.

To find out more about MRJC’s Team Building workplace training module, please contact us at 780-423-0896 or Request Training via email.

Skills for Frontline Supervisors/Managers

Effective and sincere communication skills and being open to new ideas and approaches are crucial skills and attitude required by frontline supervisors and managers, especially when they are circumventing issues caused by conflicts on the job.

All jobs have their share of conflict, and this is not always a bad thing. A key role of a supervisor, is to manage conflict and ultimately, to turn it into a positive and constructive learning experience

Without a supervisor’s proper guidance and direction, a conflict between employees or between staff and customers/clients, will result in finger-pointing, accusations and the resurfacing of previous grievances. These negative interactions are costly and they significantly impede productivity.

MRJC’s training modules for frontline supervisors and managers, are tailored to your organization’s needs, and can include the following.

Intra-group Conflict Escalation and Intervention

Examine reasons and ways that conflict escalates within groups.  MRJC will teach your frontline supervisors and managers how to prevent the escalation of conflict, and to effectively intervene when conflict levels hit the boiling point.

The Art of Negotiation

MRJC is a mediation specialist.  We will teach your frontline supervisors and managers the art of negotiation and provide them with a toolkit of negotiation skills and techniques.  These skills and techniques will be practiced by participants in this safe, facilitated training environment.

Questioning Skills

Have your frontline supervisors and managers trained in basic and current questioning techniques, and strategies, that can be adapted to any situation where questioning is required. The skills and strategies learned will be practiced by participants in a safe, friendly and encouraging environment facilitated by our expert trainers.

Listening Skills

Our trainers will instruct your frontline supervisors and managers on basic and effective listening techniques and methods to ensure message retention.

Introduction to Neuro-Linguistic Programming

MRJC can help your frontline supervisors and managers to improve the effectiveness and impact of their written and oral communication and their actions, using Neuro-Linguistic Programming (NLP) techniques.  NLP provides essential building blocks in the discovery of how people think and manage their emotional states. 

Coaching with Neuro-Linguistic Programming Techniques

MRJC can provide your frontline supervisors and managers with skills to improve their performance as a team coach and how to get the best out of their team through the use of recognized Neuro-Linguistic Programming techniques.

To find out more about MRJC’s Skills for Frontline Supervisors/Managers workplace

 training module, please contact us at 780-423-0896 or Request Training via email.

Dealing With Difficult Coworkers

We’ve all experienced a fellow co-worker who has driven us nuts, is a “brown-noser” or a “slacker.”

Most of us have felt micromanaged by a supervisor at some point in our careers.

In these often trying situations, one can imagine how your professional life could dramatically improve if these people did not impact you, or your work performance. MRJC teaches employees how to manage their work life experience with, and around, these difficult people, more effectively, and with greater impact.

We can help your employees to communicate clearly and to develop a clear understanding of the culture at their work place.  These skills and insights will help them to surf through adversity, and to catch the wave of fulfilled personal and professional goals, and productivity.

MRJC’s skill-training modules for dealing with difficult coworkers are tailored to your organization’s needs, and can include the following.

  • Dealing With Difficult People in Difficult Situations;
  • Appreciating Difficult People’s Reasoning;
  • Assertiveness Skill Training and Development;
  • Enhanced Effective Communication With People Who Don’t Quite Get It;
  • Managing Difficult Behaviours, and;
  • Communication Tools To Manage and Overcome Difficult Behaviours in the Workplace.

To find out more about MRJC’s Dealing With Difficult Coworkers workplace training

module, please conact us at 780-423-0896 or Request Training via email.

Difficult and Angry Customers

Workplaces that have frontline staff who deal with public services or concerns, or organizations that incorporate call centers or help desks, regularly deal with angry customers or clients.  MRJC can teach your staff how to effectively work through situations involving anger and conflict.

MRJC will instruct your staff on how to defuse the emotional content of a heated call or an in-person visitation from an angry customer or client, and how to move the interaction toward resolution.

When handled poorly, anger can turn to rage, and rage can have many devastating consequences for those involved. This MRJC training module helps participants to understand motivations for customer or client difficulty and anger and provides insightful and practical methods of overcoming challenges professionally and with courtesy.

To find out more about MRJC’s Difficult and Angry Customers workplace training

 module, please contact us at 780-423-0896 or Request Training via email.